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Service
Contracts
We offer low cost 24-hour
a day Maintenance Service Agreements ("MSA") starting at $3.67 per
phone per month. Your cost will be quoted at the time you set up your MSA
with us. Benefits include:
- Maintenance covers all
ordinary repairs due to normal wear. It extends the normal manufacturer warranty,
and it adds on-site service with same-day exchange of defective
equipment.
- A MSA entitles you to
same-day service in most cases. In fact, we offer a maximum time of four
(4) hours as our target response commitment should you encounter a major
outage. In practice we always meet and actually generally beat our
target time. (A Major Outage is defined as inability to place or receive
calls on the system phones or breakdown of the operator's console.)
Billing is available
monthly, quarterly, or annually at your convenience.
Exclusions to the
Maintenance Service Contract include items not covered by your insurance:
- Adds, Moves or Changes to
your system if requested by you.
- Fire, theft, flood,
commercial power surges, lightning and other Acts of God; service
performed by others that void your warranty, liquid spills and the like.
This usually means we cover all other service issues under your MSA.
(Maintenance that is not customarily covered by your business insurance
policy.) Term contracts and special pricing are available on request.
We also offer Demand Service
on most major brands of telephones and data systems. Click Prices for Demand Service charges and further information.
Click here to Contact me for more info...
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